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Order Terms & Conditions

Orders via phone - please call the store 216-444-1700. Hours are  Mon. - Fri., 7 a.m. - 7 p.m. & Sat. & Sun., 10 a.m.- 4 p.m. (times are EST)

Ordering Via Shopping Cart When you decide you want to order an item, you must first click on the item's picture or name. This will link to the item's detail page, which offers further information about the item, as well as its price, and more. If you wish to buy a particular item, click on the "Add to Cart," button and then you may either continue shopping, or proceed to checkout.

Changing or Removing the Contents of Your Shopping Cart Click the Shopping Cart link at the top right of any page. You will then be able to review the list of items in your cart, and you may change the quantity of each item if you wish. To remove an item from your cart, check the box in the "Remove" column, then click the "Update Quantities" button. When you are satisfied with your order itmes, you can send us your order by clicking "Checkout" button.

Shopping Cart When you are ready to purchase your items, click the View Cart link at the top right of any page and then click Checkout. This will go to the Log In page if you haven't logged in already. If you are a returning customer, enter your email address and password. If you are a new customer, you may open a new account by clicking on the "Register" button. Your username will be your email address, and you will be asked to provide some profile information and set an account password.

Shipping Information After you click Checkout, you will be prompted to enter shipping address and select a shipping method. When prompted you may enter in a new shipping address or use one of your existing addresses associated with your profile. For shipping methods, we currently offer UPS ground and air methods. The real-time quoted shipping rates are listed next to the methods available for selection.

Billing Information During checkout, you will be prompted to specify a billing address. When prompted you may enter in a new billing address or use one of your existing addresses associated with your profile.


Multiple Shipping Addresses We currently do not support shipping one order to multiple locations. If you need to purchase and ship items to different addresses, you will need to create separate orders.

Gift Information We currently do not offer gift wrapping for orders, but plan to implement this functionality at some point in the future.

Order Payment This page contains fields for your credit card information. Please enter the cardholder's name (and other card informaiton) exactly as it appears on the card. NOTE: Your credit card is authorized ONLY upon placing the order for the total amount. The final funds are not captured (charged on your account) until your item(s) have actually shipped, or you pickup in-store.

Tax Exempt We do allow use of tax exempt information for online ordering. Your appropriate tax status must be verified first with our store staff. Please call the store for more details.

Order Summary & Confirmation This page contains the order totals with subtotal, shipping, and tax for your order. To complete your order, click the "Confirm" button.

Order Completion This page contains your order number. Click on the "click here for details" link to see a detailed order summary page. You can also click on the "Print" button to print a copy of your order for printing. (We recommend that you print this screen and save it until your order arrives.) Additionally, soon after the order has been placed, you will receive an order-acknowledgement email. You will also receive status updates via email for shipping notification, etc. We thank you for ordering from us!

Canceling an Order Contact us and we will cancel any order that has not already been shipped. Please include your name and order number. You may reach us during our business hours. Please click on "Store Info" on the top navigation bar of the site for store contact information.


Credit Card Security To protect the security of the information you give us when you order online, we use SSL (Secure Sockets Layer) technology issued by GeoTrust. SSL encrypts your information so that no one other than our systems will be able to decode it. SSL establishes a secure connection between your computer and our computers, and that connection remains secure until you complete or cancel an order. How will you know if your connection is secure? Simply check the URL to see that it contains 'https' (the 's' at the end denotes secure encryption of all data between our site and your web browser).

Payment You may pay for your orders with the following credit cards: Visa, MasterCard, American Express, and Discover. Checks will not be accepted.
Gift cards are not redeemable for online purchases at this time. They are redeemable in-store only.

Sales Tax Sales tax is charged for same-state orders, but not for out-of-state orders. For example, if you ship your order to a state where we have a physical store, you will be charged sales tax (currently Ohio and Kentucky).

Making a Return We value you as a customer, and it is important to us that you are completely satisfied with each purchase. For that reason, you may return any item purchased from our site by bringing or shipping the item to our local store at the Cleveland Clinic. Items being returned must be: - Returned within 30 days of purchase. - Accompanied by a receipt, packing list, or other proof of purchase. - In saleable condition. Please see our full Shipping and Returns poilcy.